Singapore Data

The average customer who contacts a call center (sales department) does not seek to express gratitude to its employees and thank them for their work. People call to complain about problems. Operators understand perfectly well that they are talking to a customer concerned about their problems, so ...

Creating an effective sales scenario is not an easy task. Therefore, you should not make the following mistakes from the very beginning:
Sellers don't understand when it's okay to break the pattern
Each script should be regularly updated and be quite flexible, including all scenarios of the most ...

Here you need to ask the potential client motivating questions.
Seller: “Yesterday you visited our online store. Did you find the product you were looking for?” or “You recently purchased from us… Did you like this product? Did it solve your problem?” etc. “Now you have a regular customer discount ...

Having reached this stage of the dialogue with the buyer, you have practically sold the product. That is, the call script justified your efforts, and that is a fact.

Timid people, for example, are embarrassed to send an intrusive interlocutor away. Therefore, they agree to all proposals, if only to ...

If you have agreed to send a commercial proposal, then you will have to clarify the details with the recipient, that is, what exactly he is interested in.
Having agreed on an audit or a personal meeting, it is worth considering whether to ask leading questions. They may well distract the client from ...

Step 3.You definitely need to tell the person why you called. If you immediately bombard him with questions without specifying the reason, you risk hearing unpleasant words addressed to you.

In addition, various techniques of telephone korean email address list transactions are used in terms of ...

At the beginning of the conversation, as usual, you need to greet the client by mentioning the name: "Good afternoon, Ivan Petrovich!" Then there is a short pause for a return greeting as confirmation that you have been heard.

Before addressing the interlocutor by name, you need to find out in ...

It is safe to say that serious preparation ensures 90% of success. This does not only mean the knowledge and experience that the seller has. From the first seconds of the conversation, the client instinctively understands whether he will continue to communicate or not. Therefore, it is important to ...

The advantages and disadvantages of using templates are determined by their main purpose – to reduce the influence of the human factor.
Reducing the customer's priceEach customer has a cost. The company spends money on advertising and software, pays money to sellers. Based on these expenses, the ...

What is a phone call script?
The algorithm of conversation with the buyer, which is developed according to all the rules of trade, is a scenario, or rather, a cold call script. Its task is to push the client to the target action: purchasing a product, signing up for a seminar, evaluating certain ...