WhatsApp Chatbots. Types of use
The versatility of Chatbots allows companies to adapt them to different areas and tasks, including:
WhatsApp customer service and technical support chatbots can handle all types of queries and provide quick responses, thus improving the user experience and efficiency of services.
Among its solutions are:
Provide 24/7 support
Respond to queries, complaints and incidents at any time, outside of normal and usual customer service hours.
Provide basic information
You will be able to provide details about your products fantuan phone number list and your business, such as features, prices, hours, location, guides or configuration manuals, and whatever else you consider necessary.
Facilitate redirection with the technical team
It works perfectly as a transition channel towards personalized and optimal consultations with company members. This is how Personal , a telecommunications company from Argentina, implements it :
Ecommerce If you are dedicated to online sales, you need to implement a WhatsApp chatbot for ecommerce since it is designed to interact with prospects and customers throughout the entire sales process.
Specifically, you will be able to:
Show your products in detail
You will be able to automatically provide information about its features, operation, benefits, prices, payment methods, delivery times and much more.
Guide in the purchasing process
You will be able to indicate the payment methods, the possibility of paying in installments, surcharges and how to generate invoices, as well as guide them through the purchasing process using external or integrated systems.
