Challenges of Conversational AI

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The educational institutes that come under AMREF’s purview had a lot of enquiries coming in, most of them repetitive queries about admission deadlines, course fees and scholarship details. The management was already short – staffed, thanks to the pandemic, and were soon sifting through emails after emails, looking for the important ones which were drowned in the student enquiries. This is where the Kommunicate Conversational AI chatbot came in. Within a matter of days after implementation, the chatbot was able to deal with most of the queries that the students threw at it, and soon, the institute was able to provide a satisfactory customer experience to everyone who interacted with the bot.

Conversational AI in BFSI
Taxbuddy is an online tax filing service that helps you file your tax returns and also provides a plethora of other tax-related services in India, making it one of the most trusted brands when it comes to tax filing. Taxbuddy dentist data was launched in 2019, and the website soon grew in popularity, leaving behind a very peculiar problem.

Filing tax returns in India is a cumbersome process, and there were a lot of questions that customers asked the Chartered Accountants (CAs) before filing their returns. Taxbuddy felt that a chat interface was the best way to prevent the CAs from being overburdened. Taxbuddy looked for a Conversational AI chatbot solution, and found the perfect partner in Kommunicate. With Kommunicate, Taxbuddy was able to save close to 2000+ hours, and saw an increase of 13x in its productivity. This is a classic case of Conversational AI solving an everyday problem, and you can read the full story here.

Conversational AI in e-Commerce
The ECommerce market, especially in the US, is quite mature when it comes to the number of players, the customer base, and the technology used. So when Epic Sports, a US-based eCommerce firm that specializes in sports apparel and accessories in the US wanted to scale their customer base, they looked at one solution – e-commerce chatbots.

Epic sports was using Google’s Dialogflow ( which seamlessly integrates with Kommunicate) and when they started re-directing all their customer requests to the Kommunicate chatbot, they were now leveraging the best-of-breed technology. The Kommunicate chatbot helped Epic Sports contain upto 60% of their incoming service requests. Now THAT is an impressive application of conversational AI.