Dialogflow CX vs Dialogflow ES: A Complete Overview

[mouakter11]

Google Dialogflow recently introduced Dialogflow CX (Customer Experience) – a powerful tool for creating advanced virtual agents. The older version of Dialogflow has been renamed to Dialogflow ES (Essentials). Dialogflow is now a common term to describe both the Dialogflow ES and CX. In this article, we can see the enhancements and limitations of Dialogflow CX vs ES.

Dialogflow CX provides a new way of designing virtual agents, taking a state machine approach to agent design. This gives a clear and explicit control over a conversation, a better end-user experience, and a better development workflow.

CTA
New functionalities of Dialogflow CX:
Visual Flow builder
Dialogflow CX is designed explicitly for bot physician data scale implementation. Interacting flow visualizations allow conversation builders to see quickly, understand, and edit their work.

Dialogflow CX vs ES: Flow builder
State-based data model
A state-based data model allows developers to reuse intents, intuitively define transitions and data conditions, and handle supplemental questions. In a single virtual agent, separate flows let multiple teams work simultaneously.