Stability. The voice bot will be able to function under any difficulties: massive quarantine restrictions, power outages, shortage of staff, which has become especially acute due to the departure of specialists abroad for personal security purposes. The bot will perfectly fulfill the role of a replacement in such situations. Thus, the installation of a cloud call center for calling will show concern for the resources of employees and will contribute to the weakening of professional burnout due to the reduction of routine tasks.
Efficiency. First, the robot call center for calling back is multi-functional. Whether it's receiving calls, consulting, placing an order, reminders, selling services, booking an appointment, holding events - any, even complex, task can be handled by this technology. Secondly, the quality of human work and online programs differ: bots do not make mistakes, act greece phone number data according to the script, and do not depend on external conditions. The main advantage will be full call analytics.
A bot, no worse than a human, can process a response on the other side, including objections .
Listen to an example:
Lead generation, objection processing
Diason company
00
38The active use of engagement methods by cloud call centers has reached such a level of development that 90% of clients do not understand what they are talking to a speech bot.
Personalization. A conversation between people of different temperaments can be on a fine line, while creating a voice bot takes into account:
information worth conveying
parameters of the target audience
voice, age, gender of the announcer
Analysis of possible dialogues helps to create a unique script.
Unique technologies of the Keycall bot, in addition to object recognition, are capable of dividing the client base into categories, for example, "interested" and "not interested"
Openness to cooperation. It is a misconception that our virtual call center for call-out only works with large companies. Scale does not play a role, but the only condition for installing the bot is the presence of a client base of at least 1000 contacts.
Complexity of tasks. Bots are able to perform a large number of tasks in a short period of time and, in general, remove any unnecessary routine workload from employees.
Geographical extent. Keycall cloud call center works with client bases from different countries.
Tacticity. Due to the convenience of clients, special technologies were developed to understand both pure language and branched ego, for example, surzhik.
If you are interested in implementing such an innovation in your business, with our virtual call center you can order a base call and be confident in the results.
