Complaints related to violation of consumer rights are considered by Rospotrebnadzor. In relation to the management company, this means that if at least one of the points of the agreement with the owner is not fulfilled, the consumer's rights are violated.
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One condition: before writing to Rospotrebnadzor, the owner must try to resolve the issue directly, through the dispatch service or the director. If you do not receive an answer or receive a refusal, you can go to Rospotrebnadzor.
Reasons for contacting:
increase in utility tariffs;
violation of sanitary rules: not cleaning the entrance, not taking out the garbage, not washing the garbage bins;
lack of response to complaints and appeals from residents.
Duration: 30 calendar days, with the possibility of extension up to 60 days.
How to send:
online on the Rospotrebnadzor website ;
via the "Gosuslugi" website ;
by registered mail via Russian Post.
While you are busy sorting things out with utility workers, let your savings work.
