What is the Funnel?
The process is characterized by user engagement in actions that are of incremental importance , from simply sharing a Facebook post to participating in a webinar, downloading a free ebook, to purchasing the product, perhaps with a coupon or a free trial period. The goal is not just to sell, but to enhance the perception of the brand's value and increase profits over time .
Building the Funnel
A funnel is divided into five phases:
Create attention and awareness towards a category of products or services;
Generate interest in your product or service;
Induce the desire to purchase;
Stimulate purchasing ;
Achieve customer loyalty through positive experience throughout the process.
Marketing funnel
A Concrete Example
Let's say I'm moving house. I search online for a place that sells boxes and packaging . My offer is wide. There are all kinds of companies, each with its own style of communication and presentation. How can I select the right product for me?
I gather information. I make comparisons to identify (without wasting too much time) a set of boxes of the desired size, I check the delivery costs, and I try not to forget anything important. I might ask the company about materials or customer support.
In the end, I choose one company over the others . I select the one that not only presents the products in a clear and simple way, but also meets my expectations for quality and price. I give them my email address and consent to subscribe to their newsletter, allowing the company to keep the conversation open with me.
The company has gained a huge advantage. It has sold a range of products , but it has also managed to get me away from large platforms such as Amazon , which occupy every product sector.
Eventually, when the purchasing (and delivery) phase is happily over, I will hold a good opinion of the brand , remaining open to further purchases in the future. I also wish to speak positively about the company to friends and relatives, and in online channels.
The Role of Email Marketing
As you can see from the example, funnel theory means nothing more than the rational use of tools that the Internet offers for marketing.
User attention can be obtained by:
Organic traffic (SEO activity)
Blog
Facebook Advertising
Google Adwords
Guest posts on other sites
Sharing on social networks
Interest in the brand can be induced by directing the user to a landing page . The content should persuade the user about the quality of the product or service . The page could contain a subscription form for a newsletter , highlighting the advantages of subscribing . These benefits could be time-limited, creating a sense of opportunity and urgency . The more the user browses the company's channels, the more the inclination to buy increases.
Many companies maintain their relationship with the customer after the purchase . They periodically send a newsletter to the customer based on their interests in the first purchase. Or they may offer a coupon that they can share with a friend.
To understand the need to send newsletters to a well-targeted audience , read our detailed articles « 5 ideas to segment your contacts if you use eco
