How to Integrate HubSpot with WhatsApp with Respond.io
Posted: Thu Mar 27, 2025 6:43 am
We've covered HubSpot's native WhatsApp integration's limitations and how third-party solutions like respond.io offer more flexibility.
Now, let's go step by step on how to set up WhatsApp with HubSpot the right way, using respond.io.
Step 1: Get WhatsApp API
To get started, you'll need access to the WhatsApp Business API. Unlike the dentist data standard WhatsApp Business app, the API offers advanced features suitable for medium to large businesses.
Play: Video
You can get access through a WhatsApp Business Solution Provider (BSP) such as respond.io .
Step 2: Set Up Your Respond.io Account
Once you have your WhatsApp Business API credentials, create an account on respond.io. This platform will act as a bridge between WhatsApp and HubSpot.
Image showing how to set up your respond.io account as the first step in integrating HubSpot and WhatsApp
After registration, you'll be given access to the dashboard where you can manage integrations and messaging channels.
Step 3: Connect WhatsApp Business API with Respond.io
Once done, open your settings, go to Channels and click "Add Channel."
Image showing how to connect respond.io with WhatsApp Business API
Select WhatsApp Business API and enter your credentials.
Image showing how to select WhatsApp Business API before entering credential details
Once done, your WhatsApp messages will appear inside respond.io.
Step 4: Integrate Respond.io with HubSpot
With WhatsApp in respond.io, the next step is to connect it to HubSpot. Go to Settings, select Integrations, and choose HubSpot.
Image on how to choose HubSpot while in the Integrations section of respond.io
Click "Connect HubSpot".
Image depicting the Connect HubSpot button
Then, enter your login credentials when prompted.
Image showing how to enter login credentials when prompted.
Once connected, your WhatsApp conversations will sync with HubSpot, allowing you to manage customer interactions within respond.io.
Step 5: Verify contact sync between HubSpot and Respond.io
After integrating HubSpot with WhatsApp in respond.io, your HubSpot contact properties should appear in both your Inbox and Contacts modules.
GIF depicting the contact information and details of a conversation participant
Check some WhatsApp conversations to confirm that the contact details are syncing properly. A quick check now avoids problems later.
Take Your HubSpot WhatsApp Integration to the Next Level with Respond.io
Now that you’ve connected WhatsApp to HubSpot with respond.io, it’s time to take advantage of it. This integration doesn’t just bring WhatsApp to HubSpot. It completely transforms the way your business manages customer conversations.
Here's what respond.io adds on top of your HubSpot WhatsApp integration setup:
Advanced automation that features an intuitive, no-code builder that goes beyond simple workflows.
indefinite
Omnichannel Messaging keeps WhatsApp, email, Messenger, Telegram and other popular messaging channels under one roof.
Image showing the range of channels supported by respond.io
Comprehensive reporting and analytics that provide insights into response times, customer interactions, and overall team performance.
Image showing the reporting and analytics capabilities in respond.io
WhatsApp Calling Support so teams can manage voice communication within the platform, giving customers another way to connect.
Image showing WhatsApp calling support in respond.io
A shared inbox for multiple users that keeps all WhatsApp conversations in one place, enabling seamless collaboration across departments.
A life cycle functionto follow leads and customers through every stage, from first contact to conversion.
Image depicting what the lifecycle stages of respond.io look like
By now you’ve seen it all: why HubSpot WhatsApp integration matters, what HubSpot offers, and how respond.io takes it to the next level. If you’re ready for smarter messages, insights, and a setup that just works, respond.io has you covered!
Turn conversations into customers with the official WhatsApp API from respond.io.
Manage your WhatsApp calls and chats in one place!
Book a Demo
Now, let's go step by step on how to set up WhatsApp with HubSpot the right way, using respond.io.
Step 1: Get WhatsApp API
To get started, you'll need access to the WhatsApp Business API. Unlike the dentist data standard WhatsApp Business app, the API offers advanced features suitable for medium to large businesses.
Play: Video
You can get access through a WhatsApp Business Solution Provider (BSP) such as respond.io .
Step 2: Set Up Your Respond.io Account
Once you have your WhatsApp Business API credentials, create an account on respond.io. This platform will act as a bridge between WhatsApp and HubSpot.
Image showing how to set up your respond.io account as the first step in integrating HubSpot and WhatsApp
After registration, you'll be given access to the dashboard where you can manage integrations and messaging channels.
Step 3: Connect WhatsApp Business API with Respond.io
Once done, open your settings, go to Channels and click "Add Channel."
Image showing how to connect respond.io with WhatsApp Business API
Select WhatsApp Business API and enter your credentials.
Image showing how to select WhatsApp Business API before entering credential details
Once done, your WhatsApp messages will appear inside respond.io.
Step 4: Integrate Respond.io with HubSpot
With WhatsApp in respond.io, the next step is to connect it to HubSpot. Go to Settings, select Integrations, and choose HubSpot.
Image on how to choose HubSpot while in the Integrations section of respond.io
Click "Connect HubSpot".
Image depicting the Connect HubSpot button
Then, enter your login credentials when prompted.
Image showing how to enter login credentials when prompted.
Once connected, your WhatsApp conversations will sync with HubSpot, allowing you to manage customer interactions within respond.io.
Step 5: Verify contact sync between HubSpot and Respond.io
After integrating HubSpot with WhatsApp in respond.io, your HubSpot contact properties should appear in both your Inbox and Contacts modules.
GIF depicting the contact information and details of a conversation participant
Check some WhatsApp conversations to confirm that the contact details are syncing properly. A quick check now avoids problems later.
Take Your HubSpot WhatsApp Integration to the Next Level with Respond.io
Now that you’ve connected WhatsApp to HubSpot with respond.io, it’s time to take advantage of it. This integration doesn’t just bring WhatsApp to HubSpot. It completely transforms the way your business manages customer conversations.
Here's what respond.io adds on top of your HubSpot WhatsApp integration setup:
Advanced automation that features an intuitive, no-code builder that goes beyond simple workflows.
indefinite
Omnichannel Messaging keeps WhatsApp, email, Messenger, Telegram and other popular messaging channels under one roof.
Image showing the range of channels supported by respond.io
Comprehensive reporting and analytics that provide insights into response times, customer interactions, and overall team performance.
Image showing the reporting and analytics capabilities in respond.io
WhatsApp Calling Support so teams can manage voice communication within the platform, giving customers another way to connect.
Image showing WhatsApp calling support in respond.io
A shared inbox for multiple users that keeps all WhatsApp conversations in one place, enabling seamless collaboration across departments.
A life cycle functionto follow leads and customers through every stage, from first contact to conversion.
Image depicting what the lifecycle stages of respond.io look like
By now you’ve seen it all: why HubSpot WhatsApp integration matters, what HubSpot offers, and how respond.io takes it to the next level. If you’re ready for smarter messages, insights, and a setup that just works, respond.io has you covered!
Turn conversations into customers with the official WhatsApp API from respond.io.
Manage your WhatsApp calls and chats in one place!
Book a Demo