Even during an unexpected downtime, it is essential to keep customers updated on the situation via support tickets, social networks or other chosen company channels.
How to prevent downtime?
There are no written rules to avoid downtime: an unexpected event can always happen. However, there are some precautions that can be observed to reduce the probability of downtime and ensure customers have a safe and properly functioning system. In particular:
Make sure your software is always updated to the latest version
Configure a firewall and restrict access to ports where critical services listen
Ensure the services requested by users
If sharing accounts, verify user security
Protect directories with write permission
Monitor the resources of your servers and individual services by activating, for example, automatic notifications that inform you of high loads or peaks.
