Determining needs with transition to the purpose of the call
Posted: Tue Dec 17, 2024 4:33 am
Here you need to ask the potential client motivating questions.
Seller: “Yesterday you visited our online store. Did you find the product you were looking for?” or “You recently purchased from us… Did you like this product? Did it solve your problem?” etc. “Now you have a regular customer discount on additional services. I suggest telling you more about them.”Determining needs with transition to the purpose of the call
Handling objections
Client: “I don’t need your product (service).”
Seller: "I am offering something that will perfectly solve korean girl phone number your problem (mentioned earlier). Just try it and see for yourself."
Client: “I want to buy this item from a competitor.”eller: “With our product, your range of possibilities will expand”, “I’m not suggesting that you change your supplier, it’s just that our product has more functions…”
Client: "It's too expensive for my budget."
Seller: “The model is indeed more expensive, but its functionality is much broader”, “We can offer you a discount for the next three days”, “When you purchase 2 items from the new line, you become the owner of the 3rd for half the price.”
Ending a conversation
Seller: “Thank you for taking the time to speak to me”, “We look forward to hearing from you again”, “Thank you for your communication, I hope for mutual cooperation”, “Our operator will call you to clarify the details”.
Sample hot call script
This template works if you call the customer back immediately while he needs the product or service. What should you say? This is what a sample script for a return call looks like.
Seller: “Yesterday you visited our online store. Did you find the product you were looking for?” or “You recently purchased from us… Did you like this product? Did it solve your problem?” etc. “Now you have a regular customer discount on additional services. I suggest telling you more about them.”Determining needs with transition to the purpose of the call
Handling objections
Client: “I don’t need your product (service).”
Seller: "I am offering something that will perfectly solve korean girl phone number your problem (mentioned earlier). Just try it and see for yourself."
Client: “I want to buy this item from a competitor.”eller: “With our product, your range of possibilities will expand”, “I’m not suggesting that you change your supplier, it’s just that our product has more functions…”
Client: "It's too expensive for my budget."
Seller: “The model is indeed more expensive, but its functionality is much broader”, “We can offer you a discount for the next three days”, “When you purchase 2 items from the new line, you become the owner of the 3rd for half the price.”
Ending a conversation
Seller: “Thank you for taking the time to speak to me”, “We look forward to hearing from you again”, “Thank you for your communication, I hope for mutual cooperation”, “Our operator will call you to clarify the details”.
Sample hot call script
This template works if you call the customer back immediately while he needs the product or service. What should you say? This is what a sample script for a return call looks like.