Advanced Automation and Personalization

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Freeway Differentiator: At Freeway Consulting, we have a dedicated team of Salesforce Agentforce Consultants , certified experts who are proficient in Agentforce integration with all Salesforce clouds. Our Salesforce Agentforce Consultants ensure that information flows seamlessly between platforms, enabling our clients to gain a 360-degree view of their customers to drive exceptional experiences, increase loyalty, and boost business profitability.

Use case example : A financial services company that uses uruguay cell phone number list Sales Cloud for customer relationship management and Marketing Cloud for marketing campaigns wants to integrate Agentforce to offer omnichannel customer service. A Freeway Consulting consultant would set up the integration, allowing agents to access customer interaction history across all channels from a single platform, as well as the history of marketing campaigns to which that customer has been exposed, ensuring consistent reporting.