WhatsApp has its own limitations though. For example, you can only connect a total of 5 devices at a time. If your business is of a considerable size, with numerous incoming queries greece mobile phone number list a day, the default WhatsApp is not enough.
You need a multi-agent WhatsApp.
Table of Contents
What is Multi-Agent WhatsApp?
How to use one WhatsApp with multiple agents?
Top 7 Multi-Agent WhatsApp tools:
1. DelightChat
2. Wati
3. Respond.io
4. B2Chat
5. Callbell
6. Casengo
7. Omnichat
Things to consider while choosing a WhatsApp multi-agent tool
What is Multi-Agent WhatsApp?
WhatsApp multi-agent or WhatsApp multiple agent is the use of WhatsApp Business API in a way that allows multiple agents to use a single WhatsApp number.
WhatsApp Business by default does not allow this. You can only use one WhatsApp in one phone and up to four linked devices. This is suitable only for small businesses. But unfeasible for medium to large businesses.
Stick with us till the end and we’ll help you get your hands on multi-agent WhatsApp.
How to use one WhatsApp with multiple agents?
The default WhatsApp Business app has its limitations, and you know it. But if you want to use one WhatsApp with multiple agents (unlimited even), you will need just TWO things.
1. WhatsApp Business API:
With WhatsApp Business API, you have the liberty to integrate your WhatsApp with third-party apps. You can get access to WhatsApp Business API here.
2. Third-party tool:
Getting a third-party tool seems a bit risky. It could be, if you do not choose the right one.
Why a third-party tool? Let us explain. Once you get access to WhatsApp Business API, to use one WhatsApp for multiple agents you need to code it as per your requirements. Unless you are a coder, writing a line of code is not that simple.
A good third-party tool will do all the work and get you started in MINUTES while you sit back and relax!
Top 7 Multi-Agent WhatsApp tools:
The internet is flooded with tools and applications that will set up your WhatsApp for multiple agents. But choosing just any tool without testing will do you no good, and can take you a lot of time.
So we picked out the 7 best multi-agent WhatsApp tools to help you make the right decision.
1. DelightChat
DelightChat WhatsApp Multi-Agent Tool
If you are here for the best WhatsApp multi-agent tool, then DelightChat is your best bet. Here are 6 reasons why:
i) Unlimited users:
WhatsApp allows only up to 5 users to use one WhatsApp number - 1 phone and 4 linked devices.
With DelightChat, there is no such limitation. A single WhatsApp number can be used by unlimited users at a time.
Cool? Yes. Feasible? Very!
ii) Assign tickets:
DelightChat enables you to auto-assign tickets based on keywords. Based on this, you can automatically assign incoming messages to relevant agents.
Saves you time and saves the customer from running from one agent to another.
iii) Track conversations:
Every conversation can be tracked from start to finish using DelightChat.
Whether a query needs a follow-up or has to be archived or resolved, you can do it all with DelightChat.
iv) Collaborate with teams using notes and comments:
Teamwork is easy with the DelightChat WhatsApp multi-agent tool. Your team can collaborate using a single dashboard by leaving notes and comments.
It reduces confusion in ticket resolution, saves time and lets your agents focus on important tasks at hand.
v) Automate replies
Everytime you get a common query like ‘Where is my order?’ or ‘I want to buy x product’, your agents do not have to tend to them personally.
With just 2 clicks, you can automate responses to common queries, FAQs, etc.
vi) Manage WhatsApp inbox
Imagine scrolling through hundreds or thousands of customer queries in a WhatsApp inbox. Tedious, isn’t it?
Skip through this tedious task, because DelightChat allows you to manage your WhatsApp inbox with ease.
With one shared inbox, your agents can respond to customers across channels like WhatsApp, Instagram, Facebook, Shopify, etc and also keep track of tickets, ensure timely resolution and more!
2. Wati
Wati WhatsApp Multi-Agent tool
Wati is another customer support tool, built using WhatsApp API. It is a popular WhatsApp multiple agent tool.
What puts Wati second on our list is their pricing. Before we get into Wati’s pricing, let’s discuss its features. You can send WhatsApp broadcast messages on WhatsApp using the Wati dashboard. It also allows you to build a WhatsApp chat without having to code it yourself.
Their WhatsApp multiple agent also allows you to send quick replies, assign conversations to agents and leave comments internally using a single dashboard.
Although it has similar features like DelightChat, Wati’s pricing is higher. They have 2 main plans - Standard and Professional and pricing starts at $38.06/month and $76.11/month.
Wati also has add-on features that range from $4.99/month and go up to $500/month. A cost that is not suitable for everyone.
3. Respond.io
Respond.io WhatsApp Multiple Agent Tool
Respond.io is a platform that aims to power the future of business communications. It offers various features including multi-agent WhatsApp. Respond.io’s WhatsApp multiple agent tool auto-detects inbound messages and routes them to relevant customer support agents or the sales team. Respond.io also has automated surveys that can help you convert leads. However, once the chat window closes, you can reach out to the lead only by using their Message Templates.
Respond.io’s pricing comes in four different packages - Starter, Pro, Business and Enterprise.
If you are unsure if it is the right tool for you, you can choose the Starter Plan which is free, but has limited features.
The Pro Plan costs $29/month and comes with fixed features. Their Business and Enterprise plans cost $79+/month and $399+/month. However, the cost goes up depending on the features your business requires.
4. B2Chat
B2Chat WhatsApp Multiple Agent Tool
B2Chat is another multi-agent and multi channel support platform, headquartered in Colombia. What brings B2Chat to this list is their automation, routing, process streamlining and centralization features.
You can configure and automate inbound conversations like FAQs, ratings, greetings, etc. and respond even when your agents are offline. B2Chat also helps you route the right conversations to the right teams with zero delay. They also have a single dashboard from where you can respond to your customers, wherever they are - be it Instagram, WhatsApp or Facebook Messenger.
