Clearly define your objectives and goals. Before starting to build a chatbot, it is crucial to define your purpose and the role of your chatbot clearly.
Is the chatbot specifically designed to lead generation or customer support, or the self-serve resolution of an issue, or perhaps the chatbot is there to onboard new users. In the below example, you could see an admission bot that mainly concentrates on the university admission process and questions.
For example, below is an educational chatbot for an institution. The goal here is to help students access information easily.
2. Chatbot With a Personality
You must endow your chatbot with a personality. Your chatbot usa student data should definitely reflect your brand’s values. Because it could be one of the first interactions a client might have with your company.
Emojis, images, gifs are also a great way to keep the conversation interesting and natural. A pinch of humor will not hurt as well. Remember TARS from the movie Interstellar? They did it to let TARS fit in better with the squad. I leave finding the correlation to you.
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