Google only allows reviews to be removed in certain cases, such as when they violate content guidelines. In these cases, the listing owner can report a negative review , requesting a review and potential removal. It's important to note that this process can take some time, and the decision to remove is based on Google's internal criteria.
Deleting Reviews from Your Google Business Profile
What actions can a business owner take when a review disappears?
Verification of rules
Make sure both the review and its attachments (photos) follow fantuan database Google's guidelines to avoid being removed. It's a good idea to review the guidelines regularly to make sure that the reviews posted by customers are in compliance.
Monitoring Google reviews and customer contact
If you regularly check the reviews that are coming to your listing, you can probably tell which review has been deleted. If you notice that reviews have been deleted, if possible, contact the customers who posted them. If the review is not published, those customers will receive an email informing them that their review has been deleted, along with the option to appeal the decision. It is worth slightly improving the content of the review and using this option. Users can edit or delete their reviews at any time.
However, if you do not have such knowledge, then you can use the opinion monitoring tool Easy Local . It allows you not only to check the number of deleted opinions over time, but also to view specific opinions that have been deleted by Google or users.
Screenshot from Easy Local showing statistics of deleted reviews.
Want to test this tool? Go to easy-local.com and test without limits!
Contact Google Support
In cases where reviews disappear from business profiles after they have been restored, such as after a profile has been suspended and reactivated, or you simply notice an error, it may be worth contacting Google Support to resolve the issue.
Summary
Even if not all customer reviews appear on your profile, still encourage them to leave ratings. However, keep in mind that Google can recognize when a review was added via copy/paste. For this reason, you should not send customers pre-written reviews for publication; they should enter them themselves by typing the content directly.
Regularly asking satisfied customers to leave real reviews will increase the number of reviews, which in turn can help increase your company's visibility.
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