How to Deal with Unexpected Downtime
Posted: Sun Dec 15, 2024 10:21 am
Unplanned or unexpected downtime is obviously more difficult to manage, starting from identifying the causes which can be multiple such as sudden increases in south korean whatsapp number traffic, intrusion attempts by hackers, obsolete software that leads to vulnerabilities, DDoS attacks, spam or hardware failures.
Even during an unexpected downtime, it is essential to keep customers updated on the situation via support tickets, social networks or other chosen company channels.
How to prevent downtime?
There are no written rules to avoid downtime: an unexpected event can always happen. However, there are some precautions that can be observed to reduce the probability of downtime and ensure customers have a safe and properly functioning system. In particular:
Make sure your software is always updated to the latest version
Configure a firewall and restrict access to ports where critical services listen
Ensure the services requested by users
If sharing accounts, verify user security
Protect directories with write permission
Monitor the resources of your servers and individual services by activating, for example, automatic notifications that inform you of high loads or peaks.
Even during an unexpected downtime, it is essential to keep customers updated on the situation via support tickets, social networks or other chosen company channels.
How to prevent downtime?
There are no written rules to avoid downtime: an unexpected event can always happen. However, there are some precautions that can be observed to reduce the probability of downtime and ensure customers have a safe and properly functioning system. In particular:
Make sure your software is always updated to the latest version
Configure a firewall and restrict access to ports where critical services listen
Ensure the services requested by users
If sharing accounts, verify user security
Protect directories with write permission
Monitor the resources of your servers and individual services by activating, for example, automatic notifications that inform you of high loads or peaks.